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Below are some common questions asked overall for the service. We've also created targeted FAQs based on the service which may be more helpful. Please see the page tree on the left to select these and search for answers as well.
The widgets are designed to operate independently. This means that you can have many insight panels in one view, and you don't have to wait for all of the panels to load in order to see data in any of the panels. In order to do this, we set a 60-second timeout for each request to ensure that long-running widget initializations don't freeze your computer or cause you to wait an inordinately long time. The request continues on our end to completion and the panel is cached to speed up future requests. So rest assured, if you refresh in several minutes, the issue will not recur.
We prevent you from being able to dismiss a small amount of notifications, as they are important system notices. They will expire after a predetermined time, at which point you will no longer see them.
When you make associations, CUPID uses those to create others based on these entries. As CUPID searches through categories similar to these items, it is just as important to know for sure that certain items DO NOT have anything in common to help it limit other items from being considered. In short - it's often just as important to know which items aren't similar as it is to know which ones are similar.
It is possible that your company has purchased the report, but your specific user ID has not yet been granted access. If this is the case, simply get in touch with the person who maintains your company's Avantalytics account and request access to the report.
There is an option for this in the menu. There, you can find all of the retailers that you've been assigned to. Simply choose the one you wish to view to toggle between retailers. If you do not see this option, contact the employee who maintains your business' Avantalytics account to request access to other retailers.
It's the real deal, we promise! Avantalytics uses Amazon Web Services Simple Email Service to send automated emails, as it has better success at getting through company spam filters than other services. So amazonenses is valid, however, if you did not request a password reset, someone may be requesting to do so inappropriately on your behalf. In this event, simply ignore the email you received, and your password will remain secure.
This is just a standard message from Excel that it uses to notify you that the version used to create the file is different than the format standard. It should have no impact on your ability to view the report and is completely harmless.
Most modern email client programs remove the scripting from documents for security purposes when the file is opened directly from the client. Try saving the document to your computer, then opening it from there instead.
We make every attempt to make our service cross-browser compatible. In general, the more standards-compliant the browser is, the better supported it is. Currently Google Chrome is the best supported.
Yes! Its called WebQuery. It provides the ability to use a report's results as though they were an ODBC data connection in Excel, allowing you to refresh the report frequently.
Good question! The reason this occurs is because retailers often initiate price changes during the week. As we monitor this, we record each price, and when it's shown to you, it displays multiple prices for the week reflecting this reality.
This happens if we are not able to geo-locate your location based on the zip code you provided. While this rarely occurs, when it does, it requires us to manually look up the GPS coordinates, which may take a few days. If in 2 business days it is still not showing, please contact our support staff.
This is because "house/independent" does not correlate to any geographical location or availability by default, so we cannot cross-reference it to other retailers' markets. If you wish to view reports for these items, choose the "House Comparison Shop" report instead"
Sometimes the item description matches extremely well to items having no similarity. The best thing to do is to enter a few associations explicitly first. Doing this causes those associations to be used in future searches as additional basis for similarity.
The site is designed to be flexible from a minimum resolution requirement of 1024x768 and upward, which is the resolution for your typical iPad in landscape orientation. Most modern computers exceed this. If you are on a mobile device which has a lower resolution, then we suggest that you use our mobile app instead.
Remember, the system will track and report only based on associations you make between items. If you see this, the best thing to do is check the item in question to ensure that you've made a connection between the two items properly. If you do so, you should see proper overlap in your reports.
No, nothing is wrong. This is happening because the 100% growth is representative of not having previous history - most likely because of greenfield sales expansion. On the map we change this to 0% to keep the coloring reasonable.
This is most likely because the insight panel-derived reports are limited to only the most strict association types (UPC-identical/direct substitute), whereas you can choose many more levels in the reporting library interface.
This is most likely due to your mobile browser pop-up settings. Due to the small screen size, we re-route normal behavior you're looking for to new browser windows. If your pop-up blocker is on, nothing will happen.
That's a hard question to answer without getting overly technical. While the site is being delivered to your phone correctly, if your smartphone is a couple of years old, it may have a single-core processor. Because of the high functionality in the site, it may operate slowly if other apps are also running on your phone. Most phones out in the last year have at least two cores, and you can probably rule your phone out as the culprit.
Unfortunately, this is a (usually temporary) problem with your phone being unable to ascertain your location well enough or recently enough. For best results, try to localize outdoors or near a window. It can also happen if you have multiple location services enabled feeding differing results. Try limiting the location services in your phone options to one service at a time and see if that fixes the problem. Otherwise, try restarting your phone.
It all depends on the amount of usage, but the application is optimized to minimize traffic and caches as much as possible. Compared to a typical website, data transmission is up to 90% less. On functions such as uploading photos, we utilize an image compression locally on your device before sending the image - so don't worry about your phone sending 4mb pictures!
If the date value you verified is correct, ensure that you have not included a comma as a thousand separator in one of the prior columns when pasting the data. If you have, the software will interpret this as a field separator and produce the error you're seeing.
You will need to click the allocate icon to apportion activity to the given client. Once you do this, you can see their tasks and complete them as necessary.
Simple. Click the leave store icon.
The day sales period matches the same day for the prior year. If Christmas is Thursday this year, it gets sales for Thursday from last year (which was probably the 26th). This is intentional, as the day period is designed to show Friday vs Friday or Saturday vs. Saturday, not the same date. If you want the same date comparison, pick an explicit time range for reporting.
The criteria for searching for tasks doesn't limit the store level data returned; it only limits eligible tasks. In your case, the task data from other stores is showing up because they are part of the overall task. To filter these out, use the filter option when the report data is returned
The reason for this is because each task has a start date. When you make a regular task, its start date is the current date. Recurring tasks have start dates in proportion to the recurring interval you set - these start dates are what dictate visibility to regular users.
This is the generic error for a connection loss in Excel. This happens occasionally and is usually harmless. Just click "OK," and try again.
Its a generic format best used for importing and exporting data. However, just like a WebQuery, you can use it in Excel as a data source.
At the end of a Fiscal Year, the FYTD time period will remain on the prior fiscal year total until one full week of data has become available in the new fiscal year. This is done on purpose to allow you to see and accumulate year-end data for the prior period. If your sales data is only detailed down to the Weekly level, this will not affect you at all. For customers with daily sales data, if you wish to view the current FYTD totals in the intervening 6 days, you can choose the WTD time period or use a custom open ended time period beginning the day of your current fiscal year.